Privacy Policy
At Commercial Lighting Company, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
Commercial Lighting Company is a trading style of PPG M&E, Sports & Horticultural Lighting Ltd, registered in England and Wales under company number 13582869.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our commercial lighting services.
1. Information We Collect
We may collect personal information when you contact us, complete an enquiry form or use our website.
This information may include:
Your full name
Email address
Telephone number
Business name and address
Project location and requirements
Details of your enquiry
Correspondence relating to our services
Technical information, including your IP address, browser type and website usage data
We only collect personal information that is relevant and necessary for providing our services and managing our business operations.
2. How We Use Your Information
Commercial Lighting Company may use your personal information to:
Respond to enquiries about commercial lighting services
Prepare quotations and discuss project requirements
Arrange lighting installations, upgrades, maintenance and repairs
Communicate with customers about ongoing projects
Manage customer accounts and business relationships
Improve our website and customer experience
Maintain financial and administrative records
Meet legal, regulatory and accounting obligations
Send marketing communications where permitted by law
We do not sell your personal information to third parties.
3. Legal Basis for Processing Personal Information
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for collecting and processing your personal information.
Depending on the circumstances, we may rely on:
Contractual necessity: To provide our services or take steps at your request before entering into a contract.
Legitimate interests: To respond to business enquiries, manage customer relationships and improve our services, provided these interests do not override your rights.
Legal obligations: To comply with applicable tax, accounting and regulatory requirements.
Consent: Where you have given permission for specific activities, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
4. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our commercial lighting services.
These may include:
Contractors and subcontractors involved in lighting projects
Website hosting and IT service providers
Customer relationship management and communication providers
Accountants and professional advisers
Payment processing providers
Regulatory authorities where required by law
We only share information where there is a legitimate business or legal reason to do so.
Where third parties process personal information on our behalf, we require appropriate data protection safeguards.
5. How We Protect Your Information
Commercial Lighting Company takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure data storage, access restrictions and appropriate security procedures.
Although we take precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods depend on the type of information, our business requirements and applicable legal obligations.
For example, certain financial and accounting records may need to be retained for six years or longer where required by law.
When personal information is no longer required, we securely delete or anonymise it.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website performance and understand how visitors interact with our services.
Cookies are small files stored on your device when you visit a website.
The types of cookies we may use include:
Essential cookies: Necessary for the website to operate correctly.
Analytics cookies: Help us understand website traffic and visitor behaviour.
Functional cookies: Remember preferences and improve website functionality.
Marketing cookies: Support relevant advertising and measure marketing performance.
Where required by law, we obtain your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through your browser settings or any cookie controls available on our website.
8. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information.
These include:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information in certain circumstances.
Right to restrict processing: Ask us to limit how your personal information is used.
Right to data portability: Request the transfer of certain personal information to another organisation.
Right to object: Object to certain types of processing, including direct marketing.
Right to withdraw consent: Withdraw consent where we rely on it as the lawful basis for processing.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the contact details provided on our website.
9. Third-Party Websites
Our website may contain links to external websites operated by third parties.
Commercial Lighting Company is not responsible for the privacy practices, security or content of these websites.
We recommend reviewing the privacy policies of external websites before providing personal information.
10. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with UK data protection legislation.
These safeguards may include UK adequacy regulations or approved contractual arrangements.
11. Children's Privacy
Our website and services are intended for businesses and individuals seeking professional commercial lighting services.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or legal requirements.
Any updates will be published on this page.
We recommend reviewing this policy occasionally to remain informed about how we handle your personal information.
13. Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us through our website.
Commercial Lighting Company
A trading style of PPG M&E, Sports & Horticultural Lighting Ltd
Registered in England and Wales
Company Number: 13582869
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
We encourage you to contact us first so that we can address any concerns directly.